Privacy Policy

This policy applies to SlowMoose (ABN 52 692 423 224) and the website at slowmoose.com.au. SlowMoose uses the website contact form as its public channel for privacy questions, access and correction requests, and complaints.

Depending on how you use the store, we may collect your name, contact details, billing and delivery details, account information, order and payment status, product interests, messages and support history. We may also receive technical information such as IP address, browser and device data, cookie identifiers, site activity and fraud-risk signals.

Information is collected when you provide it through checkout, an account, a form or correspondence; automatically through store technologies such as cookies and logs; and from service providers involved in payments, fraud prevention, delivery, analytics and store operation.

We use personal information to operate and secure the store, process and deliver orders, take payment, provide customer care, manage returns and legal claims, prevent fraud, keep business records, improve products and site performance, and meet legal obligations. Marketing messages are sent only where permitted, and you can use the unsubscribe option provided.

Information may be disclosed to Shopify and service providers supporting payment, delivery, hosting, analytics, communications, fraud prevention, professional advice and legal compliance. Some providers may store or process information outside Australia. The countries involved can vary with the provider, network and service configuration.

Cookies and related technologies help keep the cart and checkout working, remember preferences, measure store performance and detect misuse. Browser controls can restrict cookies, but doing so may prevent account, cart or checkout features from operating correctly.

Reasonable administrative and technical measures are used to protect information from misuse, loss and unauthorised access, modification or disclosure. Information is retained only as long as reasonably needed for store operations, records, disputes and legal obligations, then deleted or de-identified where appropriate.

Use the contact form to request access to or correction of personal information, or to raise a privacy concern. We may need to verify identity before acting on a request. Where applicable, this policy is intended to support open handling practices under the Privacy Act 1988 and the Australian Privacy Principles. General privacy guidance is available from the Office of the Australian Information Commissioner.